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Cisco Bug: CSCuo66008 - ccm core in AudioCapStructArray::copyCommonData

Last Modified

Apr 29, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

CCM Core

utils core analyze from CLI may show backtrace:

#0  AudioCapStructArray::copyCommonData (this=0x6b795d4, rhs=...) at AudioCapStructArray.cpp:57
#1  0x0a227af7 in AudioCapStructArray::AudioCapStructArray (this=0x6b795d4, rhs=...) at AudioCapStructArray.cpp:72
#2  0x087976e2 in Party::Party (this=0x6b7916c) at /view/BLD-cm_su1_9_1_2-cct-ccm-d/vob/ccm/Common/Include/CallManager/TDCLCpShares.hpp:3883
#3  0x091b3953 in AuConnectRequestMsg::AuConnectRequestMsg (this=0x6b79144) at /view/BLD-cm_su1_9_1_2-cct-ccm-d/vob/ccm/Common/Include/CallManager/TDCLhub.hpp:192
#4  0x09171e88 in MediaManager::deallocateMTPFromEOSavedConnection (this=0xadb89570) at ProcessMediaManager.cpp:19969
#5  0x091a5385 in MediaManager::handleAuConnectRequest (this=0xadb89570, auConnectRequest=...) at ProcessMediaManager.cpp:5857
#6  0x091a5612 in MediaManager::checkPreallocMTPandhandleAuConnectReq (this=0xadb89570) at ProcessMediaManager.cpp:14564
#7  0x091a5ebb in MediaManager::waitCACInfoRes_CACInfoRes (this=0xadb89570, s=...) at ProcessMediaManager.cpp:988
#8  0x0a483ab5 in SdlProcessBase::inputSignal (this=0xadb89570, rSignal=0xaee7fc78, traceType=SignalRouterThread, highPriority=0, normalPriority=0, lowPriority=0, veryLowPriority=0, lazyPriority=0, dbUpdatePriority=0) at SdlProcessBase.cpp:406
#9  0x0a488ba4 in SdlRouter::callProcess (this=0xd9edc70, _sdlSignal=0xaee7fc78, _deleteSignal=@0x6b7c397, _traceType=SignalRouterThread, _hp=0, _np=0, _lp=0, _vlp=0, _lzp=0, _dbp=0) at SdlRouter.cpp:260
#10 0x0a488e68 in SdlRouter::scheduler (this=0xd9edc70) at SdlRouter.cpp:166
#11 0x0a4892df in SdlRouter::schedulerInit (sdlRouter=0xd9edc70) at SdlRouter.cpp:107
#12 0x004bc791 in start_thread () from /lib/
#13 0x00c5e9ae in clone () from /lib/

Following call flow:

1.	H323 GW calling a phone1 and on Phone 1 we have a CFA to Voice mail configured
2.	Voice mail is a Unity connection via SIP trunk
3.	Now the call is re-directed from the Unity to a SIP phone on which SNR feature is configured. ( this is a strange part in the flow)
4.	SIP phone rings and the SNR feature is triggered which has EO enabled. MTP allocation happens for EO
5.	Now we get a 183 session progress and Mobility featue looks for OOB, but side supports only RFC2833, MTP required check is enabled on the trunk as well

Cisco CallManager crashes multiple times on CUCM with the following backtrace:

 backtrace - CUCM
 #0  AudioCapStructArray::copyCommonData (this=0xec149ff4, rhs=...) at AudioCapStructArray.cpp:57
#1  0x09b59bf5 in AudioCapStructArray::AudioCapStructArray (this=0xec149ff4, rhs=...) at AudioCapStructArray.cpp:72
#2  0x08635478 in Party::Party (this=0xec149b88) at /view/BLD-cm_10_5_1-cct-ccm-d/vob/ccm/Common/Include/CallManager/TDCLCpShares.hpp:4084
#3  0x08de5341 in MediaConnectRequestMsg::MediaConnectRequestMsg (this=0xec149b5c) at /view/BLD-cm_10_5_1-cct-ccm-d/vob/ccm/Common/Include/CallManager/TDCLhub.hpp:204
#4  0x08db789a in MediaManager::deallocateMTPFromEOSavedConnection (this=0x1085a350) at ProcessMediaManager.cpp:19523
#5  0x08ddaa54 in MediaManager::handleMediaConnectRequest (this=0x1085a350, mediaConnectRequest=...) at ProcessMediaManager.cpp:5728
#6  0x08ddac08 in MediaManager::checkPreallocMTPandhandleMediaConnectReq (this=0x1085a350) at ProcessMediaManager.cpp:14188
#7  0x08ddeb00 in MediaManager::waitCACInfoRes_CACInfoRes (this=0x1085a350, s=...) at ProcessMediaManager.cpp:1018
#8  0x09db89ff in SdlProcessBase::inputSignal (this=0x1085a350, rSignal=0x1060c430, traceType=SdlSystemLog::SignalRouterThread, highPriority=0, normalPriority=0, lowPriority=0, veryLowPriority=0, lazyPriority=0, dbUpdatePriority=0) at SdlProcessBase.cpp:406
#9  0x09dbd3e6 in SdlRouter::callProcess (this=0xd32f600, _sdlSignal=0x1060c430, _deleteSignal=@0xec14d2ff, _traceType=SdlSystemLog::SignalRouterThread, _hp=0, _np=0, _lp=0, _vlp=0, _lzp=0, _dbp=0) at SdlRouter.cpp:257
#10 0x09dbd690 in SdlRouter::scheduler (this=0xd32f600) at SdlRouter.cpp:164
#11 0x09dbdb8f in SdlRouter::schedulerInit (sdlRouter=0xd32f600) at SdlRouter.cpp:107
#12 0xf6905b39 in start_thread () from /lib/
#13 0xf6a06d6e in clone () from /lib/
This core dump were created with following call flow:
PSTN  > CUBE  > CUCM > Hunt List > User with SNR feature enabled.
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