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Cisco Bug: CSCuo64744 - Fwd OFF soft Key missing in 78XX Phones during OFF hook

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Fwd OFF soft Key missing  in 78XX Phones during OFF hook

Steps to Reproduce :

1.	Create a site with unified CM Installed in it . Register 78XX IP Phone A (DN 5446) and IP Phone B (5445).
2.	Set FWD all in 78XX IP Phone A in on Hook state to IP Phone B .
3.	Get in IP Phone A off hook state make the FWD All settings to FWD off .

Problem Description : When the IP Phone A in off hook state trying to set FWD off . The soft key is showing FWD All only on  pressing the FWD ALL key it sets to FWD off .

Expected Behaviour : When IP Phone A goes in OFF Hook state the FWD OFF soft key should show instead of FWD All soft key .

Environmental Matrix:


78XX IP Phone : Sip78XX.10-1-1SR1-4
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