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Cisco Bug: CSCuo64717 - Improper DN showing in 78XX Phones During Swaping the call

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)SR1

Description (partial)

Symptom:
Improper DN showing in 78XX Phones  During Swaping the call

Conditions:
Steps to Reproduce:

1.	Create a site with unified CM installed in it . Register 78XX IP Phone A (DN 5268) , 78XX IP Phone B (DN  5105),and 3 IP Phones of IP Phone C( DN 5106), IP Phone D(DN 5111).
2.	Make a call from 78XX IP phone A (DN 5268) to IP Phone B (5105) 
3.	Answer the call in IP Phone  B . make a transfer call from IP Phone B to IP Phone c(5106) Not  making complete transfer in IP Phone B 
4.	Swap the call in IP Phone B to IP Phone A (DN 5268) both IP Phone A and IP phone B will in call .
5.	Make another transfer call from IP Phone A to IP Phone D(5111)and make complete transfer in IP Phone A.
6.	Now IP Phone D and IP Phone C will be in Call in IP Phone B can swap the calls between 2 phones .


Problem Description : When making complete transfer from IP Phone A to IP Phone D (Step 5)and answering the call in IP Phone D . In IP Phone B which is swap with IP Phone A and IP Phone C shows the same DN of IP Phone A after transferring from IP Phone A it should show IP Phone D DN .

Expected Behaviour : After making complete transfer in IP Phone A to IP Phone D the DN in IP Phone B should show IP Phone D DN(5111).


Environmental Matrix:

CUCM : 10.5.0.99834-1

78XX IP Phone : Sip78XX.10-1-1SR1-4
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