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Cisco Bug: CSCuo64161 - IPICS HA trust broken during local database Backup / Restore

Last Modified

Feb 25, 2015

Products (1)

  • Cisco IPICS Server Software

Known Affected Releases


Description (partial)

IPICS HA trust broken during local database Back up / Restore with no indication. After database restore, IPICS admin GUI displays the secondary server as trusted but that is false and mislead the user to proceed with IPICS HA configuration that might end to database corruption and consequently IPICS uninstallation.

- Have a system configured with IPICS HA and UMS HA and users and channels  
- Manually backup the database to the local server
- Restore your backup from local server (Note: you need to disable/delete the UMS's and unpair the IPICS HA before restore)
- After the database restore is completed, try to setup IPICS HA (Note: you need to disable/delete the UMS's again in order to be able to setup IPICS HA)
- Click on High Availability (IPICS admin GUI - Server - Configuration). The GUI will send you to "HA Configuration" tab. Click on "Configure" to setup IPICS HA
- The IPICS HA setup will fail. Two different behaviors were observed in different tests as following:
 1). The IPICS HA process will start and will logout the user from GUI, but will not be completed due to "ERROR : IPICS database is not running correct mode"  and will revert all database and OS file changes. At this point the database is coruppetd and user can not login to the GUI and have to uninstall / install IPICS server. 
 2). When user click on "Configure" to setup IPICS HA, a false message from webpage pops up saying "The High Availability option is not licensed on the secondary server. Please...." and prevent HA configuartion.
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