Guest

Preview Tool

Cisco Bug: CSCuo61701 - UCCX 9 Admin Guides incorrectly mention support for E.164

Last Modified

Jul 22, 2014

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)
  • Cisco Unified Contact Center Express 9.0(1)

Known Affected Releases

9.0(1) 9.0(2)

Description (partial)

Symptom:
UCCX 9.0(1) and 9.0(2) Admin Guides mention E.164 support for triggers and call control groups in external phone number masks and directory numbers:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_U767AC77_00_uccx-admin-guide.pdf

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_U6CE8C22_00_uccx-admin-guide-902.pdf

This is incorrect since E.164 is supported only from UCCX 10.0 onwards:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10/UCCX_BK_RA1A036D_00_release-notes_release10_chapter_00.html

Conditions:
Any version of UCCX 9

Try to add a Trigger or Call Control Group with E.164 number as DN or external phone number mask.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.