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Cisco Bug: CSCuo61370 - [IPMA]Assistant status window popup problem when hold/resume call

Last Modified

Jul 17, 2018

Products (29)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6941
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7911G
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
[IPMA]Assistant status window popup problem when hold/resume call

Conditions:
phone load: sip88xx.10-2-1-8dev

Set the Assistant Watch to ON for the manager's phone, and Divert the call to the assistant. 
From another phone, make a call to the manager.
Answer the call on the assistant, hold/resume the call

result: Assistant status window popup abnormal. sometimes it cann't popup,but it also can pop two window once.

scenario 2:
Transfer the call to proxy line from the caller.

result: assistant status window cann't popup.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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