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Cisco Bug: CSCuo60857 - Operator unable to answer call in queue at login

Last Modified

Jun 19, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

9.1

Description (partial)

Symptom:
- Call comes in to queue, while operator is logged out or not available. 
- Operator logs in and clicks to retrieve call but is not successful
- Call either rolls to overflow queue/device or remains stuck on the console screen

Conditions:
- Call comes in to queue, while operator is logged out or not available. 
- Operator logs in and clicks to retrieve call but is not successful
- Call either rolls to overflow queue/device or remains stuck on the console screen
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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