Preview Tool

Cisco Bug: CSCuo60458 - Booking Service - client session id is expired

Last Modified

Jun 27, 2017

Products (1)

  • Cisco TelePresence Management Suite (TMS)

Known Affected Releases


Description (partial)


Users cannot schedule telepresence meetings through Cisco TMSXE; the meeting requests are declined by Cisco TMS because of an "expired session ID".


The issue has been seen in some Cisco TMSXE 4.0.1 and Cisco TMS 14.4.x deployments, typically when /TMSservice (the WebEx Productivity Tools proxy) is installed.

Sample TMSXE log entries:

2014-04-30 10:28:10,780 [385] DEBUG LoggedCallSection - Finished:SaveConference
(elapsed 00:00:00.1822354)
2014-04-30 10:28:10,795 [385] DEBUG CallPerfMon - Time in TMS:00:02:25.2110000
2014-04-30 10:28:10,795 [385] DEBUG TMSCriticalSection -
Finished:SaveConference for -1
(elapsed 00:00:00.2031328)
2014-04-30 10:28:10,795 [385] DEBUG BookingExceptionFactory - Error:The client
session id is expired. (-2147218253)
2014-04-30 10:28:10,795 [385] DEBUG FaultFactory -
The client session id is expired.


Lowering Cisco TMS's IIS application pool's recycling interval to 15 minutes could help mitigate the problem.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.