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Cisco Bug: CSCuo58459 - RTClient exiting due to malformed SQL query used on deprecated table

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 9.0(1) 9.0(2) 9.0(3) 9.0(4)

Description (partial)

Symptom:
RTClient process on the AW/HDS machine exits continuously and will not activate.  The RTClient process logs a message about a malformed SQL statement.

16:56:50:809 dis-rtc Trace: IcmOdbc::CDbProcess::FireError Error: SQLSTATE=42000, Native error=105, msg='[Microsoft][SQL Server Native Client 10.0][SQL Server]Unclosed quotation mark after the character string '',NULL,5000,0,1,1,0,1,1,1920204804,25973,0,30,29569,5004,10009'.'

Conditions:
Seems to happen at random, and only when the random character is a ' as this will cause issues with the SQL query string.
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