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Cisco Bug: CSCuo57080 - Forward Routing Rule Ignores PT/CSS if CH has same dtmfaccessid as user

Last Modified

Dec 10, 2018

Products (15)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Unity Connection Locale Installer
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Version 8.6
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Known Affected Releases

10.5(2) 8.6(2) 9.1(2)

Description (partial)

Symptom:
Expected Behavior:
user2 (with same css/partition as user1) calls user1.  System default "Attempt Forward" forwarding routing rule (with same css/partition as user1) sends to User1 voicemail greeting

Actual Behavior:
Without call handler (with same extension) added to CUC, all calls work just fine.

When call handler with same extension but different partition/css is configured, the following occurs:
user2 (with same css/partition as user1) calls user1. All forwarding routing rules regardless of partition/css always send call to call-handler with same extension as user 1.

Conditions:
CUC 9.x configuration
call handler is configured in partition A and css A and dtmfaccessid XXXX
user1 is configured in partition B and CSS B and dtmfaccessid XXXX (same as call handler)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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