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Cisco Bug: CSCuo54948 - Unable to upload custom announcement wav file

Last Modified

Nov 04, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.12031.1)

Description (partial)

Symptom:
Unable to upload custom announcement or MoH files
You will receive following error:
"The .wav file could not be translated by the Audio Translator Application"

Conditions:
Upgrading from 9.x with one or more custom announcements installed before upgrade.
After upgrade will not be able to upload new custom announcement wav files.
The problem could occur with Fresh Installs as well.

Related Community Discussions

Unable to Upload Announcements in UCM 11
Hello! I try upload custom announcement wav file in ucm 11. But get error. "The .wav file could not be translated by the Audio Translator Application"
Latest activity: Sep 28, 2016
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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