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Cisco Bug: CSCuo54289 - ENH: Blind Transfer incorporation in Finesse

Last Modified

Feb 22, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Support for Blind Transfer through Finesse Desktop

Conditions:
UCCX co-res Finesse

Related Community Discussions

Blind Transfer Calls Routed to Agents Again
Flow: We use 2 Applications for our call flow in UCCX 9.0 setup. Customer calls to Contact Center and it reaches to Main Application for IVR treatment. Call Transfer to agent after complete the IVR treatment. Agents do the blind transfer to another application after speaking with customer in CAD Application. Issue: Blind Transfer Call is routed to agents when Customers disconnect the call during the time of Blind transfer process. It is not a normal behavior of blind transfer, since if agent doing ...
Latest activity: May 11, 2014
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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