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Cisco Bug: CSCuo53187 - triggering SNMP notification for status of HDS's purge store procedures

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 8.5(5) 9.0(3)

Description (partial)

Symptom:
customer feels that the monitoring of these jobs are criticalc as they have had issues where the purge didn't complete, or has taken in excess of 24 hours.  The resulting never-ending purge while it's simultaneously attempting to put data in, has resulted in corrupted sideA and sideB databases and downtime requiring either a DBCC checkdb or even database drop/re-create/re-synchronize and the THEN resulting complications with the HDS's not having the data, etc.

Conditions:
There are 9 stored procedure that purge the data for following table
1.Agent_Event_Detail 2. Dialer_Detail  3.Network_Event_Detail 4.Route_Call_Detail
5. Route_Call_Variable 6. Termination_Call_Detail 7.Termination_Call_Variable
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