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Cisco Bug: CSCuo52562 - Transitional Agent Not Rdy Hist Report shows 2 lines per agent

Last Modified

Feb 19, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
Customers running the Transitional Agent Not Ready Historical report will see two lines for each agent in each time interval (15- or 30-minute). They will also see inconsistent values in the Not Ready Time column as a result.

Conditions:
CUIC 9.1, ICM 9.0, reports version 9.1.2, when running the Transitional Agent Not Ready Historical report.
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