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Cisco Bug: CSCuo52562 - Transitional Agent Not Rdy Hist Report shows 2 lines per agent

Last Modified

Feb 19, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Customers running the Transitional Agent Not Ready Historical report will see two lines for each agent in each time interval (15- or 30-minute). They will also see inconsistent values in the Not Ready Time column as a result.

CUIC 9.1, ICM 9.0, reports version 9.1.2, when running the Transitional Agent Not Ready Historical report.
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