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Cisco Bug: CSCuo52440 - CIM 9.0(1) Upgrade Doc has incorrect version pre-requisite

Last Modified

Dec 08, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
CIM upgrade guide lists incorrect prerequisite for upgrading from 4.4(1) to 9.0(1) CIM releases

Conditions:
Release notes for CIM 9.0(1) upgrade; http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/release/cisco_im901_cce_releasenotes.pdf
Page 11
"Upgrade Paths The following upgrade path is supported for Unified EIM and WIM 9.0(1):
> Unified EIM and WIM 4.4(1) or higher."

While the upgrade guide for the same CIM 9.0(1) upgrade;
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/installation/cisco_im901_cce_upgradeguide.pdf
Indicates the following... 

Page 11
"The Unified EIM and WIM 9.0(1) Upgrader supports upgrade from Unified EIM and WIM 4.4.0.0 or higher to Unified EIM and WIM 9.0(1)."

Page 15
Verifying Release Version - The Unified EIM and WIM 4.4(1) installation should be on version 4.4.0.0 or higher to be able to upgrade to Unified EIM and WIM 9.0(1).

To verify the release version:
1. Open the Unified EIM and WIM 4.4(1) Login window and click the About button.
2. Click the History tab and verify that the current version is 4.4.0.0 or higher.

Page 21
This chapter describes the process of upgrading from Unified EIM and WIM 4.4(1) version 4.4.0.0 or higher to Unified EIM and WIM 9.0(1). Before beginning the upgrade, ensure that you have complied with all the prerequisites listed in ?Pre-Upgrade Tasks? on page 14.

Page 24
In the Product Information window, check the current version of Unified EIM and WIM 4.4(1) installed. The current version should be 4.4.0.0 or higher. Click Next.

The Upgrade guide is incorrect.  CIM 4.4(1) is required.  Version 4.4.0.0 is an ET that was installed on top of 4.3(2) to fix the date of the Mead Co Page Push license file and is NOT a valid CIM version.  If customers take this instruction literally and attempt to upgrade if they are at least at 4.4.0.0 the upgrade will fail as that is actually CIM Release 4.3(2) with the page push ET on top and NOT actually CIM 4.4(1).
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