Cisco Bug: CSCuo52440 - CIM 9.0(1) Upgrade Doc has incorrect version pre-requisite
Dec 08, 2014
- Cisco Unified E-Mail Interaction Manager
Known Affected Releases
Symptom: CIM upgrade guide lists incorrect prerequisite for upgrading from 4.4(1) to 9.0(1) CIM releases Conditions: Release notes for CIM 9.0(1) upgrade; http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/release/cisco_im901_cce_releasenotes.pdf Page 11 "Upgrade Paths The following upgrade path is supported for Unified EIM and WIM 9.0(1): > Unified EIM and WIM 4.4(1) or higher." While the upgrade guide for the same CIM 9.0(1) upgrade; http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/installation/cisco_im901_cce_upgradeguide.pdf Indicates the following... Page 11 "The Unified EIM and WIM 9.0(1) Upgrader supports upgrade from Unified EIM and WIM 18.104.22.168 or higher to Unified EIM and WIM 9.0(1)." Page 15 Verifying Release Version - The Unified EIM and WIM 4.4(1) installation should be on version 22.214.171.124 or higher to be able to upgrade to Unified EIM and WIM 9.0(1). To verify the release version: 1. Open the Unified EIM and WIM 4.4(1) Login window and click the About button. 2. Click the History tab and verify that the current version is 126.96.36.199 or higher. Page 21 This chapter describes the process of upgrading from Unified EIM and WIM 4.4(1) version 188.8.131.52 or higher to Unified EIM and WIM 9.0(1). Before beginning the upgrade, ensure that you have complied with all the prerequisites listed in ?Pre-Upgrade Tasks? on page 14. Page 24 In the Product Information window, check the current version of Unified EIM and WIM 4.4(1) installed. The current version should be 184.108.40.206 or higher. Click Next. The Upgrade guide is incorrect. CIM 4.4(1) is required. Version 220.127.116.11 is an ET that was installed on top of 4.3(2) to fix the date of the Mead Co Page Push license file and is NOT a valid CIM version. If customers take this instruction literally and attempt to upgrade if they are at least at 18.104.22.168 the upgrade will fail as that is actually CIM Release 4.3(2) with the page push ET on top and NOT actually CIM 4.4(1).
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