Cisco Bug: CSCuo51951 - Error (Unable to perform operation. Error Code: CTI-78 while transfer
Last Modified
Mar 16, 2020
Products (1)
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 11.0(1) 9.0(1)
Description (partial)
Symptom: When doing a transfer from Finesse Desktop, Agent received the "Error (Unable to perform operation. Error Code: CTI-78" message Conditions: Call Flow: CVP comprehensive call flow Transfer is done to the CTI RP Network Transfer enabled
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