Cisco Bug: CSCuo51951 - Error (Unable to perform operation. Error Code: CTI-78 while transfer

Last Modified

Mar 16, 2020

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Symptom:
When doing a transfer from Finesse Desktop, Agent received the "Error (Unable to perform operation. Error Code: CTI-78" message

Conditions:
Call Flow: CVP comprehensive call flow 
Transfer is done to the CTI RP
Network Transfer enabled

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