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Cisco Bug: CSCuo50776 - Predictive Campaign may not use latest LPP value on startup

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Predictive campaigns  will not  reflect  correct LPP in half hour report
On start of camnpaign, predictive campaign is not using the latest corrected LPP

Conditions:
1. CCX HA with CDS enabled, node 1 as master, running predictive campaigns.

2. After some time, node 2 db is stopped / goes down

3. Wait till LPP change, verify from logs since campaigndata write will fail when node 2 db is down.
4. Stop the predictive campaign.

5. Bring node 2 db up

6. Start predictve campaign .
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  • Status
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