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Cisco Bug: CSCuo50776 - Predictive Campaign may not use latest LPP value on startup

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Predictive campaigns  will not  reflect  correct LPP in half hour report
On start of camnpaign, predictive campaign is not using the latest corrected LPP

1. CCX HA with CDS enabled, node 1 as master, running predictive campaigns.

2. After some time, node 2 db is stopped / goes down

3. Wait till LPP change, verify from logs since campaigndata write will fail when node 2 db is down.
4. Stop the predictive campaign.

5. Bring node 2 db up

6. Start predictve campaign .
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