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Cisco Bug: CSCuo50547 - UCCX Refresh Upgrade fails with "Internal Error" at step 8

Last Modified

Oct 16, 2014

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2) 9.0(2)SU1.1

Description (partial)

Symptom:
UCCX Refresh Upgrade fails  at step 8 of 8 during the installation phase.

Conditions:
Performing a Refresh Upgrade ie upgrading from any 8.x train to 9.x train.
The part that is failing is where the script does a backup of the database to use when/if future subscribers come online. The default timeout for this function is 240 seconds and it is not completing quickly enough.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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