Guest

Preview Tool

Cisco Bug: CSCuo49445 - Unable to answer existing calls when switching to available

Last Modified

Dec 02, 2015

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

9.1

Description (partial)

Symptom:
If existing calls remain in queue after operator becomes available, after previously marking themselves as unavailable they will not be able to retrieve the existing calls. Only new calls that come in thereafter are obtainable by the operator.

Conditions:
Operator logs into console, and is marked unavailable. Any calls presented in the F7 window when the operator switches back to available are not retrievable.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.