Guest

Preview Tool

Cisco Bug: CSCuo49399 - Serial numbers from Prime Collaboration Assurance not available for GW's

Last Modified

May 05, 2016

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases

10.0

Description (partial)

Symptom:
Serial numbers from Prime Collaboration Assurance not available for other devices (H.323, MGCP, etc.)

Conditions:
Unable to query S/N's for devices, other than endpoints

From DeviceCentre -> Inventory page -> Export (CSV), one can filter column S/N to be included on CSV reports, but  per design this feature only works for endpoints.  There needs to be a way to be able to add S/N for infrastructure devices such as voice GW's.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.