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Cisco Bug: CSCuo47265 - Phone still ring after all calls are ended

Last Modified

Jul 17, 2018

Products (30)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
  • Cisco IP Phone 7821
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Phone still ring after all calls are ended

Conditions:
PhoneA is 8841 phone,PhoneA has two lines;
PhoneB is 8851 phone;
PhoneC is 9951 phone;

1.Add one new sip profile and set "Call Hold Ring Back" to On;
2.Apply this new sip profile to all phones;
3.PhoneA's line1 place one call to PhoneB,PhoneB answer the call and then PhoneA hold this call;
4.PhoneA's line2 make one call to PhoneC, PhoneC rings and PhoneA end this call,check PhoneA's behavoirs
5.PhoneA resume line1 call and then end this call,check PhoneA's behaviors;

Problem:
At step 4,PhoneA rings after line2 call is ended,this is right because Call Hold Ring Back is on, but at step 5, PhoneA still ring after line1 call is resumed/ended, refer to attached_phone trace.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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