Preview Tool

Cisco Bug: CSCuo46907 - Cannot stream video if QoS Packet Scheduler is removed from Client PC

Last Modified

Jan 12, 2017

Products (1)

  • Cisco Video Surveillance Manager

Known Affected Releases


Description (partial)

When trying to view video in the client within the VSOM interface (Internet Explorer), video does not stream. A black screen is displayed with he error message: "cannot create RTSP connection to server at: ipaddress:554 "
This error appears immediate when trying to view video. 

You may still see the Camera Title on the top of the Pane

Video also does not stream in the SASD client.

This issue may occur on a Windows client when the QoS Packet Scheduler is removed from the NIC card setting under "Local Area Connection Settings"
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.