Cisco Bug: CSCuo46302 - Config Agent is unable to access remote database due to duplicate values
Apr 06, 2020
- Cisco Unified Communications Manager IM & Presence Service
Known Affected Releases
Symptom: Config Agent initiates alert in RTMT and Cisco Syslog every hour, for a long time: Oct 22 13:35:11 <HOSTNAME> local7 3 : 60: <HOSTNAME>: Oct 22 2013 11:35:11.185 UTC : UC_CupCA-3-EspConfigAgentRemoteDBAccessError %[UNKNOWN_PARAMNAME:RemoteDB=EspConfigAgent could not reach database on node <IP_ADDRESS>][AppID=Cisco UP Config Agent][ClusterID=StandAloneCluster2d673][NodeID=<NODE_ID>]: Cisco UP Config Agent service was unable to access a remote CUP database Conditions: The issue is that rosterupgradequeue tables are full of (old) entries and the new one could not be written because of duplication. And that initiates alarm.
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