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Cisco Bug: CSCuo46212 - Installer can get stuck when 2 WebSetup tabs opened in IE

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Silent installer gets stuck

Conditions:
Open two websetup tabs in one IE browser.

Do a Commn Ground upgrade from 9.0 to 10.5.  Installer prompts for closing the opened Websetup browser window.  Click "Yes" at the prompt.

However when there are two tabs opened in IE browser, a prompt is thrown from IE asking to "close current tabs" and "close all tabs".   Installer is stuck until user selects "close all tabs" option.

Impacts silent install
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  • Full Description (including symptoms, conditions and workarounds)
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