Cisco Bug: CSCuo46043 - CTIOS Client setup creates shortcut even if agent desktop not installed

Last Modified

Dec 29, 2016

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.0(1) 9.0(1)

Description (partial)

Symptom:
A "Missing Shortcut" and "Problem with Shortcut" pop-up error is thrown, when clicking on the Start Menu short cuts - "Agent Desktop" or "IPCC Supervisor Desktop" under "Cisco Systems CTI Toolkit" program folder

Conditions:
When the "Agent Desktop" or the "IPCC Supervisor Desktop" has not been installed on the system, and the corresponding short-cut is attempted to be accessed.

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