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Cisco Bug: CSCuo46043 - CTIOS Client setup creates shortcut even if agent desktop not installed

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.0(1) 9.0(1)

Description (partial)

Symptom:
A "Missing Shortcut" and "Problem with Shortcut" pop-up error is thrown, when clicking on the Start Menu short cuts - "Agent Desktop" or "IPCC Supervisor Desktop" under "Cisco Systems CTI Toolkit" program folder

Conditions:
When the "Agent Desktop" or the "IPCC Supervisor Desktop" has not been installed on the system, and the corresponding short-cut is attempted to be accessed.
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