Cisco Bug: CSCuo46043 - CTIOS Client setup creates shortcut even if agent desktop not installed
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 8.0(1) 9.0(1)
Symptom: A "Missing Shortcut" and "Problem with Shortcut" pop-up error is thrown, when clicking on the Start Menu short cuts - "Agent Desktop" or "IPCC Supervisor Desktop" under "Cisco Systems CTI Toolkit" program folder Conditions: When the "Agent Desktop" or the "IPCC Supervisor Desktop" has not been installed on the system, and the corresponding short-cut is attempted to be accessed.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
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