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Cisco Bug: CSCuo45697 - unable to fwd huntpilot calls to cfb dn if linegrp has rdp logged out

Last Modified

Nov 27, 2020

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

9.1(2) 9.1(2.10000.28)

Description (partial) 

Symptom:
call made to a hunt pilot (w/o queuing) hits a line group in hunt list.  all the agents in the line group are logged out. snr is configured for one of the agents in line group & since one of the devices of that mobility user is logged out too, call is rejected w/ cause call_rejected. hence,  call does not get forwarded to CFB dn configured on hunt pilot.

Conditions:
snr configured for line group member and all agents in the group are logged out.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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