Cisco Bug: CSCuo45697 - unable to fwd huntpilot calls to cfb dn if linegrp has rdp logged out
Last Modified
Nov 27, 2020
Products (7)
- Cisco Unified Communications Manager (CallManager)
- Cisco Intercompany Media Engine
- Cisco Business Edition 5000 Version 9.1
- Cisco Unity Connection Version 9.1
- Cisco Business Edition 6000 Version 9.1
- Cisco Unified Communications Manager Version 9.1
- Cisco Unified Communications Manager Session Management Edition
Known Affected Releases
9.1(2) 9.1(2.10000.28)
Description (partial)
Symptom: call made to a hunt pilot (w/o queuing) hits a line group in hunt list. all the agents in the line group are logged out. snr is configured for one of the agents in line group & since one of the devices of that mobility user is logged out too, call is rejected w/ cause call_rejected. hence, call does not get forwarded to CFB dn configured on hunt pilot. Conditions: snr configured for line group member and all agents in the group are logged out.
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