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Cisco Bug: CSCuo44204 - Series of null (pkid in the device table) in the database issue

Last Modified

Nov 14, 2015

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(0.98000.400)

Description (partial)

Symptom:
Deletion of an entry from configuration page being referenced by other pages/entries results in weird warning message

Conditions:
Condition:
1)Login to CCMAdmin.
2)Access the path User Management->User Settings->UC Service and add IM and Presence service type and select the added service while creating Service Profile via User Management->User Settings->Service Profile.
3)Make an attempt to delete the added UC service from UC Service Configuration page..The UC Service service type turns to null and following message is dispalyed
"Delete failed. The null (pkid in the ucservice table) in the database is being referenced from another table. Please check the null dependency records, remove the reference,and then try the delete again"

similar null dependency records issue can be seen in 
-->trunk configuration page when an attempt to delete when it is used/referenced in other page

-->When an attempt is made to delete Enterprise Feature Access Number available as part of Call Routing->Enterprise Feature Access Number Configuration when used by Mobility Profile.



The null dependency message can be seen whenever an delete operation is performed from configuration page with element being referenced by other table/page

Warning message is weird indicating null pkid, null dependency records instead of table name being referenced
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