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Cisco Bug: CSCuo43906 - Talk time in OBAgentDetailPerf Report does nt consider callresult 8

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1

Description (partial)

Symptom:
Talk time filed in OutboundAgentDetailPerformance Report does not include the talk time of the agent when call back is scheduled.

Conditions:
call result=8
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