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Cisco Bug: CSCuo43906 - Talk time in OBAgentDetailPerf Report does nt consider callresult 8

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.0(1)SU1

Description (partial)

Talk time filed in OutboundAgentDetailPerformance Report does not include the talk time of the agent when call back is scheduled.

call result=8
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