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Cisco Bug: CSCuo42974 - 78xx phones don't leave call history for certain shared line calls

Last Modified

Jul 17, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1) 10.1(1)SR1

Description (partial)

Symptom:
7800 series phones (7821, 7841, 7861) leave no call history entry for a specific call flow using shared lines.

1) Phone A calls the shared line DN, and Phones B and C ring
2) Phone B goes off hook, and begins talking with Phone A
3) Phone B puts the call on hold, and Phone C presses the shared line to retrieve the call

If Phone B is a 7800 phone, it will show nothing in call history.  Other phone types will show the call.

Conditions:
- 7800 phones
- Specific shared line call flows
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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