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Cisco Bug: CSCuo42818 - Display Name on Jabber in the form of user@

Last Modified

Sep 21, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.7(0)

Description (partial)

The workaround of the BUG works for a Single Domain but in deployments where there are multiple domains including a Child domain this XML will work and if supported.

Symptom:
Problem is that customer has more than one domain: they have hd00.unicreditgroup.eu, hd01.unicreditgroup.eu, hd02.unicreditgroup.eu, hd03.unicreditgroup.eu.

-          Hd00.unicreditgroup.eu which is the domain of the user

-          unicredit.eu which is the root/parent domain

So if we use root domain in the XML file it still works properly and on subsequent logins with Jabber Display name i s proper.

Conditions:
Without and XML file the display Name on Jabber is in the form of user@  on Jabber in Phone mode.
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