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Cisco Bug: CSCuo42755 - Phone can't exit from the error application

Last Modified

Jun 05, 2014

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Phone can't exit from the error application

Conditions:
subscribe below service
http://x.x.x.x/ASPFILES/imageFileMaxBoundary.asp

which need download picture from
http://y.y.y.y/png/IMG_3646.JPG

IMG_3646.jpg is a jpg file, not PNG and its size is 8.5M.

phone show "error, contact administrator", press exit softkey, but phone can't exit from this page.
from log "midlet is not supported on the phone" shown
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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