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Cisco Bug: CSCuo42079 - CCE/CCX:Participants not lined up in CC header with empty Name and CV

Last Modified

Oct 07, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 8.5(3) 9.0(1) 9.1(1)

Description (partial)

In Call Control gadget header, the display of Conference call participants are not in the same column when CV DisplayName is  empty (or only spaces) and CallVariable/ECC Variable has empty value:


-- In Finesse Admin, go to Call Variables Layout Tab 
-- In Call Header Layout section, Make DisplayName field empty (or only space(s)); Select a CallVariable or ECC Variable in Variable field with empty value;
-- Log in 3 agents in Finesse and make them talking together in one conference call
-- Check the Call Control gadget header on UI:

Problem: The 2 participants are not lined up in the same column.
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