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Cisco Bug: CSCuo42079 - CCE/CCX:Participants not lined up in CC header with empty Name and CV

Last Modified

Oct 07, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 8.5(3) 9.0(1) 9.1(1)

Description (partial)

Symptom:
In Call Control gadget header, the display of Conference call participants are not in the same column when CV DisplayName is  empty (or only spaces) and CallVariable/ECC Variable has empty value:

Conditions:
Steps:

-- In Finesse Admin, go to Call Variables Layout Tab 
-- In Call Header Layout section, Make DisplayName field empty (or only space(s)); Select a CallVariable or ECC Variable in Variable field with empty value;
-- Log in 3 agents in Finesse and make them talking together in one conference call
-- Check the Call Control gadget header on UI:

Problem: The 2 participants are not lined up in the same column.
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Bug Details Include

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