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Cisco Bug: CSCuo41590 - SM-ES3X "out of service" on boot with some versions of SM-ES3 firmware.

Last Modified

Dec 18, 2018

Products (1)

  • Cisco ASR 1000 Series Aggregation Services Routers

Known Affected Releases

15.3(3)S 15.4(1)S 15.4(2)S 15.4(3)S

Description (partial)

Symptom:
There are compatibility issues between certain IOS-XE versions and SM-ES3X. With some combinations of SM-ES3X firmware and some releases of IOS-XE, the SM-ES3X will not boot.

With the unsupported combinations, the SM-ES3X will not boot.  An error 
?*May  7 19:44:32.785: %SPA-3-MSG_PARSE_FAILURE:iomd:  Failed to parse incoming message from SM-ES3X-24-P slot 2 subslot 0 board 0. The module software may require an update?

will be displayed on the IOS-XE console and the SM-ES3X will go into 'out of service' state as shown in the 'show platform' command.

router#show plat
Chassis type: ISR4451-X/K9

Slot      Type                State                 Insert time (ago) 
--------- ------------------- --------------------- ----------------- 
0         ISR4451-X/K9        ok                    00:16:02      
 0/0      ISR4451-X-4x1GE     ok                    00:13:52      
1         ISR4451-X/K9        ok                    00:16:02      
 1/0      SM-X-1T3/E3         ok                    00:12:29      
2         ISR4451-X/K9        ok                    00:16:02      
 2/0      SM-ES3X-24-P        out of service        00:07:54      
R0        ISR4451-X/K9        ok, active            00:16:02      
F0        ISR4451-X/K9        ok, active            00:16:02      
P0        Unknown             ps, fail              never         
P1        XXX-XXXX-XX         ok                    00:15:32      
P2        ACS-4450-FANASSY    ok                    00:15:32

Conditions:
Versions of SM-ES3X modules is incompatible with some earlier versions of IOS-XE. SM-ES3x version EJ1 is only compatible with the following major release versions of IOS-XE, or later.

15.3(3)S4 (XE 3.10.4)
15.4(1)S3 (XE 3.11.3)
15.4(2)S  (XE3.12.1)
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