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Cisco Bug: CSCuo41406 - CAL80:App crash and startup issues w/ HEVC remote network license server

Last Modified

May 06, 2014

Products (1)

  • Cisco AS Series Media Processor Software

Known Affected Releases


Description (partial)

Erratic behavior and crashes of the EncodingService. The crashes are confined to either service startup/shutdown, or the start or completion of encoding. Problems will not be observed during an encode.

This problem is observed when a networked license server is being used and the server is not on the local network. Despite ping times of < 5ms to reach the server, the actual time needed to acquire a license increases dramatically in this configuration, causing various problems within the encoding service.
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