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Cisco Bug: CSCuo40169 - 802.1x EAP/TLS with 7821 Phone not working

Last Modified

Oct 09, 2015

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7911G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6941
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Known Affected Releases

10.2(1)

Description (partial) 

Symptom:
7821 phone is not able to authenticate with switch and FreeRadius server using 802.1x.
Authentication fails with the following error:
PAE : Total fragmented length(1923) doesn't match expected length(3951)

Tested with the release for Defect id CSCud33048, but the issue was still there.

Conditions:
7821 phone is not able to authenticate with switch and FreeRadius server using 802.1x.
Authentication fails with the following error:
PAE : Total fragmented length(1923) doesn't match expected length(3951)

Tested with the release for Defect id CSCud33048, but the issue was still there.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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