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Cisco Bug: CSCuo39344 - TotalProcessesAndThreadsExceeded threshold needs to be modified for CUC

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.5 8.5(1)ES99

Description (partial) 

Cisco Unity Connection server logs alerts like the following

UC_RTMT-2-RTMT_ALERT %[AlertName=TotalProcessesAndThreadsExceededThreshold][AlertDetail=  From <date/time> to <date/time> on node <ip address>,  there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.   <date/time>, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:   NumberOfProcesses : 278 NumberOfThreads : 1748 Reason : Total processes and threads have exceeded the maximum tasks [2000] ProcessWithMostInstances : Process [unityoninit] has instances [41] ProcessWithMostThreads : Process [CuCsMgr] has Thread Count [342] AppID : Cisco RIS Data Collector ClusterID : StandAloneCluster NodeID : dmcuxn02  TimeStamp : <date/time>][AppID=Cisco AMC Service][ClusterID=][NodeID=<node-id>]: RTMT Alert

Symptom:Cisco Unity Connection server logs alerts like the following

UC_RTMT-2-RTMT_ALERT %[AlertName=TotalProcessesAndThreadsExceededThreshold][AlertDetail=  From <date/time> to <date/time> on node <ip address>,  there are 1 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 0 TotalProcessesAndThreadsExceededThresholdEnd alarm(s) received.   <date/time>, the last TotalProcessesAndThreadsExceededThresholdStart alarm generated:   NumberOfProcesses : 278 NumberOfThreads : 1748 Reason : Total processes and threads have exceeded the maximum tasks [2000] ProcessWithMostInstances : Process [unityoninit] has instances [41] ProcessWithMostThreads : Process [CuCsMgr] has Thread Count [342] AppID : Cisco RIS Data Collector ClusterID : StandAloneCluster NodeID : dmcuxn02  TimeStamp : <date/time>][AppID=Cisco AMC Service][ClusterID=][NodeID=<node-id>]: RTMT Alert

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