Cisco Bug: CSCuo38950 - CTI Server Agent Configuration Change Event has error
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: CONFIG_AGENT events during a specific scenario. The OldLoginId is in error and the event should not have been sent. An anomaly in CTI server CONFIG_AGENT_EVENTs with RecordType CONFIG_RECORD_CHANGE that are triggered when changing agent information of multiple agents at once (in Cisco Agent Explorer for example). Although no changes were made to the AgentId, the config event sent by CTI server contains an 'OldLoginID' field for the agents 1 to (n-1) (i.e. all except the last one). Additionally, the OldLoginID field contains false information. The OldLoginID contains the LoginID of the last changed agent. Conditions: Mutate a set of multiple agents (2+) in Agent Explorer. Add a skill group to every agent and save the changes at once.
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