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Cisco Bug: CSCuo38902 - Finesse using admin credentials to change agent state returns 500 error.

Last Modified

Jun 07, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

Symptom:
Login an agent using agent credentials.  Then try to change agent state using Admin credentials.  Receive a 500 internal error.

Conditions:
Admin credentials to change agent state.  This is only applicable for Custom application developers using Finesse APIs.
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