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Cisco Bug: CSCuo36273 - Topology Dashboard Error

Last Modified

Jun 13, 2014

Products (3)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0
  • Cisco Prime Collaboration 10.5

Known Affected Releases

10.0 10.5

Description (partial)

When navigating to the following page: Prime Collaboration Assurance > Home > Topology

An error is displayed:
"Cannot load Service Level View information. Either the TopoServer process has not finished modeling the network topology, or it is not running. Please try again later, or check Topology_Client.log and Topology_Server.log for more information."

TopologyServer process doesn't stay started or is not running. The process can be verified whether or not it is running by issuing the following command with Admin CLI access:

show application status cpcm
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  • Full Description (including symptoms, conditions and workarounds)
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