Preview Tool

Cisco Bug: CSCuo34735 - EIM/WIM 9.0(2) Gadget and Finesse Version 10 incompatible

Last Modified

Feb 26, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

The gadget is provided with EIM/WIM 9.0(2) for use within Finesse Release 10. Within Finesse via EIM/WIM gadget, the EIM/WIM UI fails to produce Username / Password entry options within Finesse version 10, the logo and butterfly are displayed but there are no input areas.  However, Finesse Release 9 with EIM/WIM gadget installed running IE9 in 'Compatibility Mode' works properly and displays input fields.

The condition that has changed in Finesse Release 10 is that this release is unable to be used with IE in compatibility mode and requires Non-Compatibility mode which causes gadget to not function.  Therefore the two are incompatible.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.