Guest

Preview Tool

Cisco Bug: CSCuo34735 - EIM/WIM 9.0(2) Gadget and Finesse Version 10 incompatible

Last Modified

Feb 26, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
The gadget is provided with EIM/WIM 9.0(2) for use within Finesse Release 10. Within Finesse via EIM/WIM gadget, the EIM/WIM UI fails to produce Username / Password entry options within Finesse version 10, the logo and butterfly are displayed but there are no input areas.  However, Finesse Release 9 with EIM/WIM gadget installed running IE9 in 'Compatibility Mode' works properly and displays input fields.

Conditions:
The condition that has changed in Finesse Release 10 is that this release is unable to be used with IE in compatibility mode and requires Non-Compatibility mode which causes gadget to not function.  Therefore the two are incompatible.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.