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Cisco Bug: CSCuo34351 - Silent Monitor fails when Agent DN is greater than 12 digits

Last Modified

Jun 07, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.0(1)SU1

Description (partial)

Symptom:
If agent DN is greater than 12 digits silent monitoring fails with:
Unable to Silent Monitor at this time (CTIError=Invalid Input)

Conditions:
1) Using Finesse for agent desktop
2) Using CUCM based monitoring/recording
3) Agent DN length is greater than 12 digits
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