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Cisco Bug: CSCuo34176 - Dialer asserts during personal call back load.

Last Modified

Feb 13, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.5(4) 9.0(1) 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Dialer assertion observed during Outbound load.

Conditions:
High volume load (agent count and concurrent active campaign) concurrent with Personal Callback (PCB) agent engagement call flows. Issue seen with four PG Dialers configured (4000 ports) using Preview mode and 250 PCB agents (exceeding recommended deployment boundary; contact Cisco partner and/or TAC for further information).
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