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Cisco Bug: CSCuo34163 - US6106-Not able to login to ccm self care portal for endpoint and RDP.

Last Modified

Jun 27, 2014

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.5

Known Affected Releases


Description (partial)

Unable to log into Cisco Unified Communications Manager Self-care page after provisioning endpoint and RDP.

LDAP users who are directly synchronized into Cisco Unified Communications Manager will not have any end user roles. When Prime Collaboration Provisioning tries to provision phone service for such a user, the user role is not updated. Hence, user will not be able to log into Cisco Unified Communications Manager Self-Care.
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