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Cisco Bug: CSCuo33860 - Help content "SL Ans" is not correct for the PQ interval all field

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Regarding the "SL Ans" for the Precision Queue interval all field, the report query is using Router_Queue_Interval.ServiceLevelCallsOffered, but CUIC help shows it as Skill_Group_Interval.ServiceLevelCallsOffered.
It should be corrected as described in CCO:

SL Ans
Derived from: Router_Queue_Interval.ServiceLevelCallsOffered.
The number of calls that are routed to the precision queue or queued to the precision queue in the last interval.

CUIC Help contets for the Precision Queue interval all field.

Templates_CCE_9.1_HT_AF_9.1 on CCO.
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