Guest

Preview Tool

Cisco Bug: CSCuo33860 - Help content "SL Ans" is not correct for the PQ interval all field

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
Regarding the "SL Ans" for the Precision Queue interval all field, the report query is using Router_Queue_Interval.ServiceLevelCallsOffered, but CUIC help shows it as Skill_Group_Interval.ServiceLevelCallsOffered.
It should be corrected as described in CCO:

SL Ans
Derived from: Router_Queue_Interval.ServiceLevelCallsOffered.
The number of calls that are routed to the precision queue or queued to the precision queue in the last interval.

Conditions:
CUIC Help contets for the Precision Queue interval all field.

Templates_CCE_9.1_HT_AF_9.1 on CCO.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.