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Cisco Bug: CSCuo31362 - Serial Number details on N7k device - not generated for LineCard_Failure

Last Modified

May 02, 2017

Products (1)

  • CiscoWorks LMS Portal

Known Affected Releases

4.2(5)

Description (partial)

Symptom:
Serial Number details on N7k device - not generated for LineCard_Failure

Conditions:
The customer device that has issue is: JAF1451CETM 

Issue scenario was reproduced in test-bed by Device Engineers and the details of it is as follows:

Serial number details are generated in the AML message for MODULE_WARNING failures.  But, the serial number details on the same N7k device is not generated for LineCard_Failure. 

<ch:MessageDescription>MODULE_WARNING Module 7 (serial: JAF1708ALCG) reported warnings due to EOBC heartbeat failure in device 10 (device error 0xc000504d)</ch:MessageDescription>

•	Since there is no serial for LINECARD_FAILURE message, SCH is unable to raise the SR.  According to the SCH monitoring details for LINECARD_FAILURE message SR has to be triggered, and here SCH needs to identify the device along with LINECARD_FAILURE message.

<ch:MessageDescription>LINECARD_FAILURE module 7 module failure</ch:MessageDescription>
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