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Cisco Bug: CSCuo29837 - RU upgrade failing on missing database entries (e.g. 8.5.1 to 10.0)

Last Modified

Jul 22, 2019

Products (6)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Business Edition 6000 Version 8.5
  • Cisco Business Edition 5000 Version 8.5
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unity Connection Version 8.5
  • Cisco Unified Communications Manager Version 8.5

Known Affected Releases


Description (partial)

RU upgrades fail on the data migration portion of cm-dbl-install. The installdb_ru.log.err file shows one more rows failed to insert because of missing references. For example, devices that failed to insert because the referenced DevicePool pkid is not found. There is no error for the missing DevicePool, which is present on the source database.

Error in log looks like:
18:53:32.803 |*ERROR* Error executing "insert into device ... : [Informix][Informix ODBC Driver][Informix]Missing key in referenced table for referential constraint (informix.fk_device_fkdevicepool).

This defect does not apply for L2 upgrades. It happens only on some RU upgrades (OS version upgrade), and only when there is corrupt data in the source database. Upgrades performed with PCD that move UCM to a new host may also see this type of error because they use the RU export/import process.

Related Community Discussions

Upgrading 8.5 to 9.1.2 COP file V3 missing
Hi everyone,   I'm trying to upgrade from CUCM 8.5 to 9.1.2. A cop file has to be installed called ciscocm.refresh_upgrade_v1.3.cop.sgn (I have used it before) but I can't find it anywhere only find version 5 (ciscocm.refresh_upgrade_v1.5.cop.sgn). My question is, Does Refresh-Upgrade-Version-5 replace version 3? If the answer if no, where could I locate the file?   Regards
Latest activity: Apr 10, 2015
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