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Cisco Bug: CSCuo28142 - Webex Messenger customers utilizing Single Sign On are unable to login

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

Webex Messenger customers utilizing Single Sign On(SSO) were unable to login in the previous release. This impacted multiple users across multiple orgs, including GM, GE.
 The incident was raised following a customer call to TAC, who in turn escalated to the Jabber Engineering team. 
Upon detailed investigation of the issue, the Jabber engineering team identified a software defect impacting a SSO login su.

Step to reproduce:
1. GE or GM user log in as SSO account.
2. Discovery the service from the first log in.
3. input the username/password in web page.
4. It will generate can't log in (username/password error) in the jabber page.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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