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Cisco Bug: CSCuo28142 - Webex Messenger customers utilizing Single Sign On are unable to login

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(1)

Description (partial)

Symptom:
Webex Messenger customers utilizing Single Sign On(SSO) were unable to login in the previous release. This impacted multiple users across multiple orgs, including GM, GE.
 The incident was raised following a customer call to TAC, who in turn escalated to the Jabber Engineering team. 
Upon detailed investigation of the issue, the Jabber engineering team identified a software defect impacting a SSO login su.

Conditions:
Step to reproduce:
1. GE or GM user log in as SSO account.
2. Discovery the service from the first log in.
3. input the username/password in web page.
4. It will generate can't log in (username/password error) in the jabber page.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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