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Cisco Bug: CSCuo26906 - Stack trace in Navigator when viewing MCU settings

Last Modified

Feb 25, 2016

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

14SGJunior

Description (partial)

Symptoms:

When viewing a Cisco TelePresence MCU in Systems > Navigator, the page crashes with an unhandled exception.

Example log-web.txt entry:

[ArgumentOutOfRangeException: 'MaxAvaialbleISDNNumbers' has a SelectedValue
which is invalid because it does not exist in the list of items. 
Parameter name: value] 
System.Web.UI.WebControls.ListControl.PerformDataBinding(IEnumerable
dataSource) +1769301 
System.Web.UI.WebControls.ListControl.OnDataBinding(EventArgs e) +109 
System.Web.UI.WebControls.ListControl.PerformSelect() +34 
System.Web.UI.WebControls.BaseDataBoundControl.DataBind() +74 
Tandberg.TMS.UI.SystemNavigator.SystemExtraSettings.BulidFromGenericControls(List`1
extraSettingsParamsControls) +2896 

Conditions:

The root cause it not known. The issue has been seen in Cisco TMS 14.3.2, and may also apply to older versions of the product.

Workarounds:

Purge and re-add the MCU. Note that purging and re-adding will invalidate the routes of all future scheduled conferences using the MCU, so that they will not launch unless they are corrected.
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