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Cisco Bug: CSCuo26468 - Upgrade from jabber for IM, Native contact left none user groups

Last Modified

May 05, 2016

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

In Jabber for IM, there should be some groups with jabber users in local contact book. 
Upgrade jabber for IM to jabber for android 9.6, this group name will be left in native book,
but non user, the user will be in another group named as Cisco Jabber.

In account of this phone, check the jabber account, it display as an invalid name and the
status is disable. Check the attachment for the detail information.

Step to reproduce:
1. Log in jabber for IM. Check the setting-> Synchronize with Contacts should be enabled. (default is enabled)
2. Check the native address book, there should be sevral group name and with jabber users.
3. Upgrade to Jabber for Android.
4. Check the native address book, former group name is still there, but no users.
There are another new folder named Cisco Jabber, and all the user are there.
5. Check the account in Syn of phone. The cisco jabber account name is invalid and the account has deactive.

expect result:
1) There should no former group in the native book.
2) The account of phone can't be deactived.
actual result:
As steps.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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