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Cisco Bug: CSCuo26062 - Reporting User Guide Precision Queue interval all field OLH corrected

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
Regarding the "Handled" for the Precision Queue interval all field, the report query is using Skill_Group_Interval not Agent_Skill_Group_Interval, but CUIC help shows it as Agent_Skill_Group_Interval.CallsHandled.
It should be corrected as:

Handled 
Derived from: Skill_Group_Interval.CallsHandled. 
The number of inbound calls for which agents in the precision queue during the interval answered and completed.

Conditions:
CUIC Help contents for the Precision Queue interval all field.

Templates_CCE_9.1_HT_AF_9.1.zip on CCO.
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  • Status
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